Refund policy

Effective Date: May 2, 2026

We value your satisfaction and are committed to providing you with a seamless shopping experience. If you are not entirely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully before initiating a return.


1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.

  • The return request must be initiated within 15 days of the date of delivery.

  • Proof of purchase (order confirmation or receipt) must be provided.

  • Items that are personalized, perishable, or marked as final sale are not eligible for return.


2. How to Initiate a Return

The only way to initiate a return is by sending us an email. Here's how the process works:


Step 1: Email Us

Send an email to support@wormfood.in with the following details:

  • Your order number and date of purchase.

  • The item(s) you wish to return.

  • The reason for the return (e.g., defective product, wrong item received, not as described).

  • Any supporting documentation such as photographs, if applicable.


Step 2: Our Team Reaches Out

Once we receive your email, our Customer Support team will reach out to you within 2–3 business days to collect your feedback, understand your experience, and guide you through the next steps.


Step 3: Refund Initiated

Based on the feedback collected, our team will review your case and, if approved, initiate the refund process. You will receive a confirmation email once the refund has been triggered.


3. Refund Process

Once we have collected your feedback and your return has been reviewed and approved, the refund will be initiated as follows:

  • Refunds will be processed to your original payment method within 7–10 business days after the return is received and inspected.

  • You will receive an email confirmation once the refund has been initiated.

  • Depending on your bank or payment provider, it may take an additional 3–5 business days for the amount to reflect in your account.


Please note: Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).


4. Exchanges

If you would prefer an exchange rather than a refund, please inform our Customer Support representative during the feedback call. Exchanges are subject to product availability. If the requested item is unavailable, a full refund will be issued instead.


5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items that have been used, washed, or altered.

  • Products returned without original packaging or accessories.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery. Our Customer Support team will prioritize your case and reach out to you promptly to arrange a replacement or full refund at no additional cost to you.


7. Contact Us

To initiate a return, simply drop us an email and our team will reach out to you to guide you through the process.


📧  For Returns & Refunds: support@wormfood.in

Once we receive your email, our Customer Support team will reach out to you within 2–3 business days to collect your feedback and initiate the refund process.


We reserve the right to update or modify this policy at any time. Any changes will be communicated via our website and/or email notifications.